Activate a new card
- Sign in to online or mobile banking and choose Cards → Activate, or call the toll free number on the sticker affixed to your card.
- Set or change your PIN through the IVR or chip-enabled ATM as prompted.
- Destroy expired cards by cutting through the chip and magnetic stripe.
Replace a lost, stolen, or damaged card
Report loss or theft immediately to limit liability under Regulation E. Overnight shipping may be available for eligible private banking clients; standard replacement arrives within 5–7 business days.
Digital wallet provisioning
After replacement, re-add cards to Apple Pay, Google Pay, or Samsung Pay from the wallet app; you may receive a one time verification text or call.
24/7 card hotline
Use the number printed on the back of your card or your welcome kit.
If you do not have your card, call Private Client Service for
after-hours card blocking.